FAQ

Frequently Asked Questions

What is your return policy?

We accept returns within 14 days of delivery on unworn, undamaged items in their original packaging. To initiate a return, please contact our team at support@s-luxe.com with your order number. Sale items are final sale and cannot be returned.

How long does shipping take?

Standard shipping within Europe takes 3–5 business days. Express shipping options (1–2 business days) are available at checkout. International orders outside Europe typically arrive within 7–14 business days depending on the destination.

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

How do I track my order?

Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to track your shipment in real time. If you haven't received your tracking details within 2 business days of placing your order, please contact us.

Are your products authentic and quality guaranteed?

Absolutely. Every S-Luxe piece is carefully curated to meet our premium quality standards. We work exclusively with trusted suppliers and conduct quality checks before dispatch. If you receive a damaged or defective item, please contact us within 48 hours of delivery and we will make it right.

How do I care for my jewelry and accessories?

To keep your pieces looking their best, avoid contact with water, perfume, and harsh chemicals. Store jewelry in the provided pouch or a dry, cool place. Gently polish metal pieces with a soft cloth. For specific care instructions, refer to the product page or the care card included in your order.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. All transactions are secured with SSL encryption for your peace of mind.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to make a change or cancellation, please contact us within 1 hour of placing your order at support@s-luxe.com. Once an order has been dispatched, we are unable to make changes, but you may return it following our return policy.