Shipping policy
1. Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
2. Shipping & Delivery We ship worldwide. Estimated delivery times after dispatch:
- Spain & EU: 3–7 business days
- Rest of World: 7–15 business days
Delivery times are estimates and may vary due to customs, carrier delays, or other factors outside our control.
3. Shipping Costs Shipping is free on all orders. No minimum purchase required.
4. Third-Party Fulfillment Orders are fulfilled and shipped by third-party providers from various locations. The sender address on your package may differ from our business address.
5. Order Tracking Tracking information is provided where available and will be shared with you once your order has been dispatched. Tracking availability may vary depending on the carrier and destination country.
6. Customs & Import Duties International orders may be subject to customs clearance, duties, and import taxes imposed by the destination country. These charges are the responsibility of the customer. S-Luxe has no control over these fees.
7. Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at thesluxeofficial@gmail.com or +34 643 994 066 and we'll investigate promptly.
8. Undeliverable Packages If a package is returned to us due to an incorrect address or failed delivery, we will contact you to arrange reshipment. Additional shipping charges may apply.